Change of details

If you have registered for online banking the easiest way to change your address, phone number or nominated bank account it to log in to your online banking (subject to account signing rules).

Change of Address
Once you have logged in, click the ‘My Details’ option and then ‘Contact Details’. This will allow you to update your details with us. You can sign up to online banking by clicking here.

Nominated Bank Account
To view, add or cancel a nominated bank account, log in and select the ‘Nominated Bank Account’ option.

Should you wish to add a new Nominated Bank Account, select ‘New’ and provide the new bank details and ‘Save’. You will then need to link the new details to the relevant account number within the ‘Linked Account’ option. Note, you will need to remove the existing link before you can link your new nominated account.

Should you wish to cancel the Nominated Bank Account, select the Nominated Bank details you would like to cancel and select ‘Cancel’.

Please note, you will need to remove the link from the Linked Account option to cancel the account details. The option to cancel the nominated bank account will not be available until the link has been removed.

Email Address
To change your email address, please contact us via secure message using the ‘Contact Centre’ section of your online banking. If you do not have online banking, please sign up here or call us on Freephone 0800 083 2228 between 9am and 5pm Monday to Friday. Any change will need to be in accordance with your account’s signing instructions, i.e. if the rules are ‘two to sign’, we need two signatories to confirm the change.

Changing Mandates

If you are a business or charity customer and you need to update your mandate with us, please ensure that:

• Any named party you wish to add is over the age of 18 and resides in the UK

• You are able to provide the existing signatories’ email addresses so they can sign and agree to the changes

We may in some instances ask you to supply ID for signatories, should we not be able to verify their details. Please also ensure the information you provide is accurate and matches up with the Charities Commission and/or Companies House (where applicable).

Please click here to be redirected to the change of mandate form.