We understand Trust Accounts.

When you send us a message and need to attach supporting documents, for instance if you want to update your name, there will be an option just underneath the message box where you can find the file on your computer and attach it:

Please note that only PDF documents up to 6MB are accepted.

You can change which methods of contact you prefer via online banking. Once you have logged in, please select ‘My Details’ then ‘Preferences’. You will then have the option of selecting which methods you want for both general contact and marketing communications.

To update your Two Factor Authentication (2FA) preferences, select ‘My Details’ and ‘Mobile Security’.

If you currently have SMS notifications and wish to opt for Push Notifications, you will need to download the SecurEnvoy Authenticator app from a relevant app store and proceed with Push Notification enrolment. An email will be sent to your registered email address with a one-time code to input on screen. To complete registration, scan the QR code when prompted using the SecurEnvoy Authenticator app.

If you currently have Push notifications and wish to opt for SMS Notifications, you will receive a one-time code and you can then proceed to enrol for SMS notifications.

In online banking, select the account you wish to update and then select ‘My Linked Account’. Here you have the option to compound interest or to have it paid to your nominated bank account. Please note, you are only able to have interest paid back automatically if you have a Notice Account or a Fixed Term Bond over one year.

You will need to ensure you have selected a linked account to make any payments to your nominated bank.

For business and charity customers registered online, simply send us a secure message with the request. Please note, this must be in accordance with your account mandate, i.e. if changes require two signatories, we will need both to confirm before we update your preferences.