At United Trust Bank (UTB), we recognise that financial wellbeing and mental health are closely connected. That’s why we’re proud to support Mental Health Awareness Week, the UK’s largest annual campaign dedicated to promoting mental wellbeing and encouraging open, honest conversations.
Led by the Mental Health Foundation, the week highlights the importance of mental health in our everyday lives, aiming to reduce stigma, improve understanding, and encourage individuals, communities and organisations to take positive action.
Mental health affects us all. Whether through our own experiences or those of people around us, most of us will encounter challenges at some point. As Matt Haig, bestselling author and mental health advocate, has said, “Mental health problems don’t define who you are. They are something you experience.” It’s a simple but important reminder that mental health is part of all our lives, and that support should always feel accessible.
At UTB, we are committed to creating a culture where people feel able to talk openly and seek support when they need it. For our customers, that means taking a thoughtful and understanding approach, particularly where financial pressures may also be affecting wellbeing. Our teams are trained to listen with empathy and to work constructively with customers to find solutions that reflect their individual circumstances. Early, supportive conversations can often make a meaningful difference in reducing stress and uncertainty.
Mental Health Awareness Week is also a reminder to look beyond ourselves. Friends, family members and colleagues may be experiencing challenges that aren’t always visible. Taking the time to check in, listen and gently signpost someone towards support, whether that’s professional advice, a trusted organisation, or simply speaking to their lender, can have a real and lasting impact.
Mental Health Awareness Week is an opportunity to reflect, connect and take action. By continuing to promote understanding and making support visible and accessible, we can help build a culture where everyone feels able to look after their mental health and support those around them. As Stephen Fry reminds us, “It’s okay to feel fragile, because it’s in those moments we can learn to be strong.” It’s a fitting reflection on the importance of empathy, resilience and support, and a reminder that, together, we can all play a part in looking after what matters most.
At UTB, we know that managing finances can feel harder at times, especially when you’re under pressure. If you’re finding it difficult to keep on top of your account, please get in touch as early as possible. An early conversation helps us understand your situation and talk through the options available, so we can find the right support for you.
You can contact the right department using the following details.
Phone lines are open Monday to Friday, 9am to 5pm (excluding Bank Holidays).
-
For Bridging accounts:
Phone 0203 862 1108 or email [email protected]
-
For Property Development:
Contact your Relationship Manager directly, phone 0800 083 2228 (select option 2 and then option 1) or email [email protected]
-
For Structured Property Solutions accounts:
Contact your Relationship Manager directly or email [email protected]
-
For Asset Finance accounts:
Phone 0203 048 3706 or email [email protected]
-
For Mortgage accounts:
For Residential Mortgages:
Phone 0330 053 5715 or email [email protected]
For Buy-to-Let Mortgages:
Phone 0330 175 9110 or email [email protected]
-
For Deposits accounts:
Phone 0800 083 2228 (select option 1) or email [email protected]
If you need support with your mental health, you can contact one of the following organisations:
Mind
Mind is a UK charity that provides information and support for people with mental health problems. They offer a range of services, including a support line, an Infoline, a legal line and a welfare benefit line. Mind have local services in some areas, as well as online resources and information for individuals, families, and workplaces.
Website: www.mind.org.uk
Phone: 0300 102 1234 (Support line)
Phone lines are open Monday to Friday 9am – 6pm
Relate
Relate is a UK charity that provides counselling and mediation for individuals, couples, and families. They offer services in person, online, and over the phone to help people navigate relationship difficulties, with a focus on improving wellbeing and strengthening relationships.
Website: www.relateorg.uk
Phone: 0300 003 2972
Phone lines are open: Monday to Thursday: 9am – 7pm and Friday to Sunday: 9am – 5pm
Rethink Mental Illness
Rethink Mental Illness provides direct support and advice to people affected by mental illness, while also campaigning to improve mental health care and challenge societal stigma. It runs a wide range of services in England, such as supported housing, crisis support, and employment and training programs, and offers expert advice on issues like benefits and legal rights.
Website: www.rethink.org
Phone: 0808 801 0525
Phone lines are open Monday to Friday 9.30am – 4pm
The Samaritans
The Samaritans is a charity that provides emotional support to people struggling to cope, by offering a listening service through phone, email, or face-to-face contact.
Website: www.samaritans.org
Phone: 116 123
Phone lines are open 24/7 every day of the year
The Samaritans also have email, text or webchat options, more information is on their website.